Expedia Buys 'Fuck Expedia' Website Name to Divert Complaints
If you have ever had any problems with Expedia, and have ever wanted to know their CORPORATE address, here is the corporate info below:
Expedia Corporate Office Address
Expedia Inc.333 108th Ave
Bellevue, WA 98004
Contact Expedia
Phone Number: (425) 679-7200Fax Number: (425) 679-7240
Website: http://www.expedia.com
Email: Email Expedia
Executives
CEO: Dara KhosrowshahiCFO: Mark D. Okerstrom
COO: Dhiren R. Fonseca
And finally, here are real complaints by real UNsatisfied customers of the detestable Expedia.com. It's probably best they use the FUCKexpedia.com. Sounds appropro. Here are REAL complaints:
- June 22, 2014 at 4:29 pm
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I have experience the same customer service problems as others. Expedia reps would not honor their best price guarantee that is on their website. All I needed was one final email confirmation of the cancellation of my longest reservation & biggest deposit, since I received a better deal directly through the hotel with a AAA discount. I was on hold for way too long, which in the customer service industry is 20 min or more. Based on the reviews of others, I should be grateful that I received the emails confirmations of the cancellations that I did. However, based on this experience with Expedia, their practices are highly unprofessional, & I would definitely not use them again. I would still like my final cancellation confirmation, so please email me & let me know what needs to be done. This is the Itin# 178250398238 for a total of $956.78. Thank you, Dan Petrone
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June 20, 2014 at 6:43 pm
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I cant understand how they stay in business with all of the unresolved complaints. I just went through the same thing this weekene 6/13/14-6/16/14 I was promised a room with two beds and I got a single handicap bed with a shower that I couldn’t use and no standard closet
When I called expedia I started a chain of, I will call you back which never happened like they said. Today is fri 6/20/14 and I am still being told that they will call me back.
I have came to the conclusion they are staying in business on false pretents and broken promises. I hope the bbb will grade these people approiately.
Sign……Never Again!!
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June 19, 2014 at 11:16 am
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Terrible service from the call center, but once I finally got someone at corporate, my issue was resolved in relatively short order. Spent 3 days and close to 6 hours trying to resolve use of unused ticket credits on a new flight. Call center didn’t listen to what I was saying – every time they repeated back to me, they got another part of the issue wrong. They’d correct themselves, repeat, and something else was wrong! If you are going to outsource a call center to people who earn a pittance compared to American workers, at least get people who understand the language – mind you, I am NOT a judgemental person – I work with people from many parts of the world. Expedia will lose my business after this… and likely anyone to whom I tell my story.
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May 27, 2014 at 9:21 am
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Expedia needs to seriously take a look at their systems and processes (CRM/data entry & Telecommunications).
My wife and I have been experiencing exactly the same level of non-service that all the other poor unsuspecting souls who have been posting on this site.
We’ve been on the phone to 3 different agents, and one supervisor over the course of over 4 hours, all of these representatives have seemed nice and polite, but totally out-of-depth and struggling to make something happen.
It is more than likely that Expedia has outsourced their call centre to someone like HCL, or one of the other major Indian outsourcing companies, which is entirely logical, but in doing so they’ve TOTALLY lost control of the quality of the experience that their (so-called) valued customers are receiving.
I’m assuming that if we were all to ONLY interact with the Expedia website (which is most definitely not something that they would outsource), then all would be well.
But alas, everyone on this site is complaining about the call centre customer service.
Rather than the Expedia execs outsourcing the ‘yucky’ functions of their business, those which are seemingly impossible to run through North American call centres, they should at least implement a pressure release valve of sorts, by establishing a Detroit USA based ‘escalations’ centre for those cases where the proverbial has hit the fan (seems to be happening a lot), allowing the company to rescue some of the train wrecks before people reach the end of their tether (like me right now, as i’m STILL currently listening to Expedia hold music whilst typing this novel) and therefore posting on Facebook, twitter, and this random website trashing their company.
The telecommunications issues are a byproduct of the distance the calls needs to travel over subpar infrastructure from one continent to the next, and when you factor in that most reps have their colleagues sitting within 50cms on either side, with a team leader who rides them every second of the day, all whilst they’re getting verbal abuse from customers for the accents (no fault of their own, and generally not such a huge deal for people who aren’t precious about living in the western world … i’m from beautiful Sydney Australia btw!)
These guys must have such high churn and burn (retention rates) that every time a decent rep builds up familiarity with the convoluted airline booking systems (Amadeus – http://en.wikipedia.org/wiki/Amadeus_CRS) and seemingly retarded internal policies and procedures, that they run for the hills from stress and anxiety disorders after a few months of torture (oops, meant to say “work”)
The solution is for Expedia to launch an internal project to look into these issues that are damaging their brand, but that is possibly already underway. (hopefully not being conducted by an external consulting firm like A———– as they’ll just likely milk it for 6 months and then provide the Expedia CEO/board with some longwinded report that cost $2.5m that gives a whole bunch of recommendations to fix things that wont get implemented due to lack of board approval for the $40m it will cost, because the CEO is unlikely to stick his neck out when their making tidy profits either way. It’s usually not until the CEO and other senior executive salaries are tied to customer satisfaction ratings, will anything meaningful be done to cut out the rot that has crept in.
There are logic and rational solutions to all of these problems, but it remains to be seen if the continued profits are totally masking the undercurrent of customer discontent.
We shall see….
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May 26, 2014 at 9:24 am
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I am from the U.K. & I am also experiencing the almost non existent customer support from the UK subsidiary of Expedia. Many phone calls to them (call centre in India !!) and information promised is never sent to me & my many emails NEVER answered. I am only after very basic details to be confirmed by them but they seem totally UNABLE or UNWILLING to respond. I have paid thousands of pounds to them for a holiday in sunny Florida & NO HELP from them at all. They are happy to take your MONEY but give NO HELP in return So it looks that Expedia have a GLOBAL policy of treating ALL their customers to ABSOLUTE RUBBISH CUSTOMER SUPPORT. The CEO and all his EXECUTIVES should be TOTALLY ASHAMED of what they are allowing to happen.
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May 21, 2014 at 3:56 pm
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After using them for a few years, i had the worst experience today. Spoke to 6 people, was hung up on, put on hold for 45 minutes, rude, (except for one person), do not speak English. To make a long story short – i was on the phone with expedia for almost 4 hours and NO ONE HELPED!!!! I am filing a report with BBB and Department of consumer affairs. Also will contact several news stations and news papers
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May 20, 2014 at 9:03 am
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I booked a hotel room on the evening of May 17 for May 30th. I never received a confirmation/ itinerary #/or e mail. I called the customer service # 3 times, heard a blowing sound on the phone, even after someone came on the line once… no person to talk to.
The next day I noted that Expedia did indeed debit my bank account, but still no e mail to confirm my reservation. I called again and spoke to some man who could not find any reservation, could not find my e mail address or my name.phone #. He gave me the # for Hotels . com, stating tha I did not make a reservation with Expedia..(however, Expedia took my money!) Finally I called again, call # 5 and spoke to a woman, LORI, very nice, most helpful, and low and behold, found my reservation, my name, my e mail address and immediately sent me my reservation and confirmation. I WILL NEVER USE EXPEDIA AGAIN and have begun telling everyone I know. Customer service does not exist.
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May 19, 2014 at 10:31 am
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Expedia is a rip off. My husband and I booked a hotel with them for NYC that was supposed to be a 4 star hotel, according to their website promotion. When we called the hotel to confirm our stay and their star rating, they advised us they were 3 stars only. Obviously, we called Expedia to try to and obtain a refund to book a different hotel with that actually had the 4 stars that should have been initially given to us per the promotion but they said the hotel would not refund our money so they could not grant that to us. It was not the hotels fault, it was Expedia who had the star rating wrong. We spoke to various supervisors and managers, even at corporate but they would not give us a refund or even change us to a different hotel. We have always booked vacations with them, that is up until now of course. I will NEVER use them again and I will insure that my family does not either. Their promotion is not accurate and is misleading because we paid for a hotel of more quality than what they gave us. Their customer service is horrible and they are going to keep getting complaints if they continue to do this.
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May 17, 2014 at 11:28 am
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I can’t get through to corporate, can someone PLEASE call me at either (353) 735-XXXX or (352)408-XXXX, thank you
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May 16, 2014 at 6:55 pm
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This company is sheister and full of the most bulls***. As a seasined, world traveler I have never encountered such terrible customer service in my life! Wait time on the phone always exceeds two hours then hung up on. Even calling the corporate offfice the line ring over and over to receptionist that neer answers.
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May 16, 2014 at 2:29 pm
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Worst company ever. 5 hours on hold, no answers and still waiting. I had to cancel a vacation package, received a flight credit for that trip. Now I am trying to use that credit for another vacation package. They said I can’t do that. I have to go through customer service to book a flight and hotel separate. No where on my correspondence did I say I had to do this.
No one will answer customer service number. No one. I can’t get anyone to help me and they keep passing me off to different people.
This is a JOKE!
This company stinks!
Mike
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May 13, 2014 at 4:12 pm
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Fully agree with all customers naming Expedia as WORST customer service ever!!! Talked with 7 different agents and 2 different supervisors over the course of more than 5 hours. Was hung up on or put on indefinite hold multiple times (I had to use 2 phones at once to get out of being on hold for over 1:40 minutes)!!! A joke! Can’t understand the non-English speaking representatives. Clear case if false advertising. Am looking into legal recourse. Stay away from this company!!!!!!!
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